Refund policy

Returns, defective items, and cancellations:

All pieces are made-to-order.
Therefore, they are exempt from the 14-day right of withdrawal under EU consumer law, and we do not accept cancellations or returns for personal reasons.
Returns are accepted only in case of initial defects or incorrectly shipped items.
Returns are accepted only for items that are in new and unused condition.
If you wish to return an item due to a manufacturing defect, please contact us by email within 3 days of receiving the product.
If you wish to cancel your order, please contact us by email within 3 days of placing your order.
We will cancel your order and process a refund.

If the ring size does not fit, please contact us by email.
We offer one free size adjustment.You will be responsible for shipping costs.

Return Deadline:
Please contact us by email within 3 days of receiving the item.

Taxes and Customs Duties

Customs duties and taxes are the responsibility of the customer.

Please pay according to the instructions of the shipping company.

This is a reference example of tariffs and taxes.
Please check the link.

Shipping fee

Shipping fee to countries other than Japan: 5000 JPY*Free shipping for purchases over 30,000 JPY.

Delivery period

We will start production after receiving your order.
Please allow 3 to 8 weeks for delivery.

cancellations

If you wish to cancel your order, please contact us by e-mail within 3 days from the date you placed your order.

returns

Returns are accepted only in case of initial defects or incorrectly shipped items.
Returns are accepted only for items that are in new and unused condition.
If you wish to returns your order, please contact us by e-mail within 3 days of receipt. Then please return it within 7 days after that.

If the ring size does not fit, please contact us by email.
We will correct it only once. You will be responsible for shipping costs.